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Refund & Cancellation Policy

At Adz.Marketing, we strive to deliver high-quality AI-generated video ads that meet your expectations. This Refund & Cancellation Policy outlines the terms and conditions regarding refunds and cancellations for our services.

1. Cancellation Policy

You may cancel your order under the following conditions:

  • Before Work Begins: If you cancel before we begin working on your order, you will receive a full refund.
  • During Initial Brief Stage: If you cancel after submitting your brief but before we deliver the first draft, a 70% refund will be issued.
  • After First Draft Delivery: If you cancel after receiving the first draft, a 30% refund may be issued at our discretion, depending on the amount of work completed.
  • After Revisions Begin: No refund will be issued once the revision process has begun.

2. Refund Policy

We offer refunds under the following circumstances:

  • Service Not Delivered: If we fail to deliver your order within the specified timeframe (plus a 24-hour grace period), you are eligible for a full refund.
  • Quality Issues: If the delivered content significantly deviates from your brief and specifications, and we are unable to address these issues through our revision process, you may be eligible for a partial or full refund at our discretion.
  • Technical Issues: If the delivered video has significant technical problems that render it unusable, and we cannot fix these issues, you may be eligible for a refund.

3. Refund Process

To request a refund:

  1. Contact us via WhatsApp at +6283198431678 or email at hello@adz.marketing within 7 days of receiving your order.
  2. Clearly explain the reason for your refund request.
  3. Provide any relevant details or evidence supporting your request.
  4. We will review your request and respond within 3 business days.
  5. If approved, refunds will be processed using the original payment method within 5-10 business days.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

  • Change of mind after the revision process has begun.
  • Subjective dissatisfaction with the creative direction when it aligns with your provided brief.
  • Requests made after the 7-day period following delivery.
  • Rush orders that have been completed according to specifications.
  • Add-on services that have been delivered as described.

5. Modifications to Orders

If you need to modify your order after placing it:

  • Minor modifications to your brief can be accommodated if requested before work begins.
  • Significant changes to your order specifications may require additional charges or a new order.
  • Changes requested after work has begun will be subject to our revision policy as outlined in our Terms of Service.

6. Contact Us

If you have questions about our Refund & Cancellation Policy, please contact us at hello@adz.marketing or via WhatsApp at +6283198431678.

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